Privacy Policy

1. Introduction

AvionTEq (“AvionTEq,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard personal information when you visit our website, request a quote or open an account, purchase, rent, or service test equipment, or communicate with us for support or training.

We follow U.S. data privacy standards and comply with GDPR requirements for UK/EU users.

2. Information We Collect

We may collect personal information via our website and services (e.g., account creation, quotes, orders, mailing list subscriptions, contact forms). Depending on the activity, you may be asked for your name, company, email, and phone number. Providing data is voluntary, but certain services may require it. You may browse the site without providing personal information; we only collect personal data when you submit it.

3. Third-Party Websites & Payments

For credit card payments, we use a secure third-party provider. By using this method, you authorize that provider to process the necessary personal and financial information. Their collection and use of your information is governed by their own privacy policy.

4. How We Collect Data

• Website forms
• Quote/PO process
• Cookies and analytics tools
• Email or phone communication
• Public business directories & LinkedIn (B2B only)

5. How We Use Your Data

• Sales & rental transactions
• Equipment returns & RMA processing
• Calibration & service support
• Website operation & analytics
• Compliance and recordkeeping

We do not sell or rent personal data.

6. Data Storage & Security

Data may be stored in the U.S. or other compliant regions using encrypted servers, access-controlled environments, and industry-standard cybersecurity practices.

7. Sharing Your Information

We may share data only as needed to support operations (e.g., logistics/shipping providers, payment processors, secure CRM/cloud providers) and to comply with law or regulation. We do not sell customer information.

8. International Transfers (UK/EU)

If data is transferred to the United States, we use Standard Contractual Clauses and other approved safeguards.

9. Your Privacy Rights (UK/EU)

You may request to access, correct, or delete your personal information; restrict or object to processing; receive a copy of your data; or withdraw consent. To submit a request, contact us using the details below.

10. Data Retention

We retain data only as long as needed for contract fulfillment, warranty/traceability, and accounting/legal compliance. Typical retention: up to 7 years unless a longer period is required by law.

11. Cookies

We use cookies to secure the website, improve browsing, and analyze usage. You may adjust cookie settings in your browser. See our Cookie Policy for details.